Shipping policy

SHIPPING POLICY

Last updated: July 31, 2026

Thank you for shopping at eriosface.store. Below is information about our shipping process.

PROCESSING TIME
All orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.

SHIPPING TIMES
- Domestic (Australia): 3–7 business days
- International: 7–21 business days (depending on destination and customs processing)

Shipping times are estimates and may vary due to carrier delays, weather, or customs clearance.

SHIPPING COSTS
Shipping costs are calculated at checkout based on your location and selected shipping method.

ORDER TRACKING
Once your order has shipped, you will receive a confirmation email with a tracking number to monitor your delivery.

CUSTOMS & DUTIES
For international orders, customs fees, import duties, and taxes may apply and are the sole responsibility of the customer. We are not responsible for delays caused by customs.

LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us immediately at support@eriosface.store with your order number and photos (if applicable). We will work with the carrier to resolve the issue.

CONTACT
For shipping inquiries, please reach us at: support@eriosface.store