Refund policy

REFUND POLICY

Last updated: July 31, 2026

We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our policy below.

RETURNS
We accept returns within 14 days of the delivery date. Items must be unused, in their original condition, and in original packaging.

To initiate a return, please contact us at support@eriosface.store with your order number and reason for return. Do not send items back without prior approval.

REFUNDS
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within 5–10 business days.

NON-REFUNDABLE ITEMS
The following items are not eligible for return or refund:
- Items marked as final sale
- Items damaged due to misuse or improper handling
- Digital products or downloadable content

EXCHANGES
We only replace items if they are defective or damaged upon arrival. To request an exchange, contact us at support@eriosface.store with photos of the damaged item.

LATE OR MISSING REFUNDS
If you have not received your refund after 10 business days, please check with your bank or credit card provider first. If the issue persists, contact us at support@eriosface.store.